Refund policy

Returns and Refunds

We want you to feel confident shopping with VikyHush. For eligible U.S. orders, return requests must be submitted within 7 calendar days after tracking shows the order was delivered. If an order arrives in separate packages, the return window begins when the final package is delivered.

Return eligibility

Items must be unworn, unused, and returned with all original tags and clear product packaging, including the SKU label. We do not offer exchanges. Items sent back without prior approval may be refused or subject to a 20% restocking fee.

Items that cannot be returned

Final-sale items and the following categories are not returnable: beauty products, bodysuits, face masks, intimates or lingerie, jewelry, swimwear, and wholesale items.

How to request a return

Email us at vikyhush@gmail.com within the 7-day return window with your order number and the item you wish to return. For damaged, defective, or incorrect items, include clear photographs. If approved, we will send return instructions and any required return authorization. Please do not mail a return before receiving approval.

Return shipping and original shipping charges

Customers are responsible for return-shipping costs unless the item was damaged, defective, or sent incorrectly. Original shipping and handling charges are nonrefundable.

Refund timing

Approved returns must be shipped within 7 days after the return request is submitted. After the return is received, please allow 5–7 business days for inspection and processing. Approved refunds are sent to the original payment method. Your bank or card provider may need additional time to post the credit.

Order cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or fulfillment.

Questions

For return or refund questions, contact VikyHush at vikyhush@gmail.com.